FAQ

FAQ

What types of vehicles do you export?

We specialize in exporting special-purpose vehicles, including flatbed semi-trailer、low bed trailer、tank semi-trailer、rear dump trailer、sidewalk semi-trailer、car transporter、refrigerated box trailer and fence-type semi-trailer.

How do you ensure the quality of the vehicles?

All vehicles undergo strict inspection and necessary repairs before export to ensure they meet international standards and client requirements.

How can I confirm whether you are a factory or a foreign trade company?

We are the foreign trade department of the factory. The name and logo of the foreign trade department are consistent with those of the factory. You can also check whether the factory information exists on China's Qichacha.

What are the shipping methods for exporting vehicles?

We offer various shipping methods, including bulk shipping, container shipping, and roll-on/roll-off (RoRo) shipping, depending on the vehicle type and destination.

How long does it take to ship the vehicles?

Shipping time varies depending on the destination and shipping method, but it typically takes between 20 to 45 days for delivery.

What payment methods do you accept?

We accept various payment methods, including bank transfers( T/T ) .

Do you offer any after-sales services?

Yes, we provide after-sales services including technical support, parts replacement, and troubleshooting assistance.

What sets you apart from other vehicle exporters?

Our company is backed by a strong supply chain and a state-of-the-art factory in Shandong, allowing us to offer high-quality, reliable vehicles with excellent customization options and competitive pricing.

Does your factory provide customized trailers?

Of course, all our products are designed and manufactured by ourselves, and we also undertake a large number of customized trailers. We have more than 50,000 semi-trailers with lengths ranging from 6.5 meters to 72 meters and loads ranging from 20 tons to 300 tons. If you have other special requirements, please inform the business manager directly. Our technicians will provide you with the corresponding design plan and start production after your signature confirmation.

The road conditions in our country are not good. Can your trailer be used in our country for a long time?

Tongrun Heavy Industry is a professional semi-trailer manufacturer, delivering a large number of trailers every day. The semi-trailers we export are made of Q345B/Q460C steel, which has good toughness and strength. Most importantly, the same type of semi-trailers exported to Africa are 2 tons heavier than the trailers used in China. Thicker steel is used for the larger tonnage load-bearing steel structure, suspension, leaf springs and axles. Before delivery, we will conduct a 150% load test. The semi-trailers can be used in Africa for more than 15 years.

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